Help

Tickets

How much do tickets cost?

Ticket prices vary depending on the venue you choose and where you want to sit in the theatre. Ticket prices will vary up to £25.50.

Are there discounts for children?

There are lower-priced Child tickets available at every venue. The age range and prices for these tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the Child ticket option. Please make sure you select the correct ticket type before completing your purchase.

Does my child need a ticket?

Yes, lower-priced Child tickets are available at every venue. The age range and prices for Child tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the Child ticket option.

What is an Adult ticket?

These are tickets for people over the age of 16 years old. Every adult who comes to see the show needs an Adult ticket.

Are there family tickets available?

No – we don’t offer family tickets, but lower-priced child tickets are available when you select your seats.

Does my baby need a ticket?

As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.

Are there any booking fees?

There are no hidden fees. Any booking fees are included in the ticket prices you can see on our website, and will be clearly identified on the checkout page.

How will I receive my tickets?

During the 2021 tour, your tickets will be sent to you as e-tickets. You can print these out at home to then show to a member of staff when you arrive at the venue.

Do I need to print my e-ticket?

You should receive an email shortly after booking with a link to download your e-ticket. You must print out the tickets before you come to see the show.

What should I do if I haven't received my e-ticket?

Your e-ticket should be emailed to you within 24 hours of placing your order. If you haven't received your e-ticket and you've checked your junk and spam folders, please call our customer service team on 0330 1200 123 - lines are open 10am - 4pm Monday to Friday. You can also email helpdesk@nightgardenlive.com

Can I exchange my tickets for a different performance?

We know that plans can quickly change when you have a young family, so we’ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 10am-4pm Mon-Fri. 

Can I have a refund for my tickets?

No, tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 10am - 4pm Mon-Fri.

Can I pick where I sit?

All theatres let you see a seating plan as you book your tickets. You’ll see this once you’ve chosen a time and date for your preferred venue. If you’d like more information on the seating or where your seats will be then you can pop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.

What is the seating like?

As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.

Can I make changes to my booking details after the booking has been completed?

If you need to change details on your booking, please contact our customer services team at helpdesk@nightgardenlive.com. Please note we cannot refund tickets once they have been booked.

How can I ensure my tickets are from a genuine agent and that my purchase will go well?

We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:

- Clearly identify the face value of any tickets purchased and any additional booking fees

- Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

- Handle bookings in a polite and courteous manner, giving the highest standards of professional service

- STAR represents most of the major ticket agents and numerous venue box offices around the UK.

- Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272). It is also important that the seller has a valid and visible physical address and a telephone number. Our address is 42 Tabard Street, London SE1 4JU and phone number is 0330 058 0556.

What are the different ticket types?

There are Adult tickets and lower-priced Child tickets available at every venue. The age range and prices for these tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the Child ticket option. Please make sure you select the correct ticket type before completing your purchase. Some venues also require that you have a ticket for your baby. Please drop us an email to helpdesk@nightgardenlive.com if you’re bringing a baby below the Child ticket age range and we will help you with this.

What happens if I'm, or a member of my group is, affected by coronavirus when I'm meant to see In the Night Garden Live during the 2022 tour?

Book with confidence. If you have any problems please contact us at helpdesk@nightgardenlive.com

 

Money Back Guarantee:

Have confidence with a money back guarantee for your booking of In the Night Garden Live with Family Tickets. If you have coronavirus symptoms, have tested positive for coronavirus, need to self-isolate or quarantine let us know before the start time of your performance and we will refund your full order, including booking fees.

In the event of a venue being affected by a local lockdown we will follow Government advice. Our customer service team will get in touch with you ahead of the performance with an update about your booking.

Other than due to Covid 19 tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 058 1585. Our opening hours are 10am - 4pm Monday to Friday.

What our customers have said:

“Excellent customer service through these uncertain times. So quick to reply and also offering 3 options that are clear to understand. Put most other companies to shame. Well done and keep up the good work, will certainly be using your service again.”

“Although the show I had booked for has been cancelled due to Covid19, I will absolutely use this service again for future bookings. The refund was quickly processed. Thanks for all of your hard working during this time.”

“Good clear advice as to what would happen with my refund and when it would be completed by. Will definitely use family tickets again, thankyou.”

“Excellent customer service and quick resolution. Very happy customer! Will be re-purchasing tickets when the show goes ahead next Spring. Thank you!”

“I received a very speedy response from Sheryl who was more than happy to help. Unfortunately due to Covid the event has been cancelled but I would hope to book in the future through Family Tickets Thanks”

 

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It's really well organised for families - we've had such a lovely time.

Hannah Seymour

Testimonials image 1

I loved the show and Ariana couldn't stop screaming with excitement

Imogen Thomas, @Imogen_Thomas

imogen thomas

Big smiles, she really loved it - definitely recommended!

Chris Newman

chris and olivia newman

The only time I've actually shed a tear in a theatre

Charlie Brooker, @charltonbrooker

charlie brooker

She loved it. Definitely bring the kids - it's fun for everyone.

Richard & Christina Heast

Richard christina and ruby

Definitely go - just for the delight on your child's face - it's amazing!

Victoria Prosser

parentOne

The kids were absolutely glued all the way through!

Jade Hicks

jade and jack hicks

She was mesmerised, I was in tears - absolutely fantastic show!

Suzi Creed

parentTwo

She absolutely loved it and I wouldn't have wanted her to miss it.

Heather Jones

Testimonials image 2

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