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Advent Calendar

I already have an account, do I need to register for the Advent calendar?

Yes, you will need to register again to access this year's Advent calendar.

To make sure we can get your gifts to you as easily as possible you will need to register with your current address and phone number.

To access your Advent calendar from 1 Dec, you can request a magic link to quickly login, by entering the email address or mobile number you registered with.

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

How does the Advent calendar work?

Your online Advent calendar features 24 days of In the Night Garden Live fun and games, with a new animation, video or game to discover each and every day - plus the chance to win some amazing gifts!

Once you've registered you'll be able to access your online Advent calendar from 01 Dec. Simply enter the email address or mobile number you registered with to receive a magic link to sign you in.

Opening each day's new door between 6am and 6pm GMT gives you have a chance to win one of our exciting gifts - one of 10,024 to be given away!

There are 10,000 picture books of Igglepiggle’s Busy Day and 24 gift bundles full of In The Night Garden goodies available to win.

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

I won an Advent gift! How do I claim it?

If you win one of the 24 Gift bundles, our support team will aim to be in touch within one working day using the contact details you have provided.

If you win one of the 10,000 Picture books, you'll need to claim it from "Your gifts" in the Advent Calendar. Here you'll be given the chance to confirm your address details.

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

Can I win more than one Advent gift?

There are 24 Gift bundles and 10,000 Picture books to be won this Advent. Free gift draw entries are limited to one entry per day per household. If you are allocated a free gift, you are still eligible to win the other type of gift during the remaining Advent Calendar period. Keep playing every day to enjoy the Advent calendar and for the best chance of winning both a Gift bundle and a Picture book!

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

I’m having trouble accessing the Advent calendar. How do I sign in?

From 01 Dec, you will be able to access your free online Advent calendar and start opening the doors. If you’ve been logged out, you can request a magic link here.

All you need to do is enter the email address you registered with. Please do check your junk or spam if you can’t find this in your inbox.

You can also enter your mobile number and we’ll send an SMS with your magic link. Please note your magic link will expire within 24 hours, but you can request a new link at any time.

Once you have received the magic link, you will have access to all of the doors up to the current date. If you keep the calendar open on your browser, you will not need to sign in again, and you'll be able to go back to the calendar tomorrow and open the next door. However, if you do get logged out, you can request a new link to sign back in at any time!

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

Click here for our contact details and Christmas opening hours

What free gifts are available to win in the online Advent calendar?

This Advent you could win one of 24 Gift Bundles. PLUS there are 10,000 Picture books to give away. Keep opening the doors everyday between 6am and 6pm, 01 - 24 Dec, for the best chance of winning a gift!

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

How can I sign up for the Advent calendar?

You can sign up for your free online Advent calendar from Thu 16 Nov and the first door will be available to open on 01 Dec. Don’t worry if you miss some of the days - you can sign up throughout December and you’ll still get access to all the content from previous days. For your chance to win a gift, open today’s door between 6am and 6pm.

Click here for our contact details and Christmas opening hours

I can’t see anything when I open some of the doors to my online Advent calendar. What should I do?

We’re sorry that you’re having some trouble viewing the content behind some of the doors. Although we try our best to ensure the Advent calendar can be used by as many families as possible, there can be compatibility problems with some browsers and some devices.

If possible, please try using a different computer, mobile or tablet to view the calendar. It can also help to change your browser to a different one, for example, Google Chrome, which tends to work well for most people.

If you still have problems, please contact our friendly support team and let us know the type of browser and device you’re using so we can help! You can contact us at helpdesk@familytickets.com or call 0330 058 1585 and we’re available 10am-4pm Mon-Sun.

Click here for our contact details and Christmas opening hours

I’ve won an gift bundle – how do I claim it?

If you’ve won a gift bundle in the In the Night Garden Live online Advent calendar, someone from our customer support team will get in touch with you on the next working day to help you claim your gift. You can also contact us at helpdesk@familytickets.com as soon as you see the pop-up message that you’ve won.

Please note if you win a Gift bundle on Sat 23 Dec or Sun 24 Dec, you will be contacted on Wed 27 Dec 2023 by someone from our support team.

Click here for our contact details and Christmas opening hours

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

I’ve won a picture book – When will it arrive?

If you’ve won a picture book in the In the Night Garden Live online Advent calendar and claimed it, then it will be dispatched within 10 working days by Royal Mail 2nd class post. This normally takes 10 working days to arrive, but there can be delays to Royal Mail’s services during the busy Christmas period. If you haven’t received your gift after 20 days from claiming it, please contact us and we’ll do what we can to help!

Please be aware that our offices and contact centre will be closed on the bank holidays over the Christmas period. A member of our team will get back to you as soon as possible.

Click here for our contact details and Christmas opening hours

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

Will my free gift arrive in time for Christmas?

We use third party delivery companies including Royal Mail, so although we’ll do everything we can to send your gift to you as quickly as possible, we sadly cannot guarantee that your free gift will arrive in time for Christmas.

If you’ve claimed a free gift between 1 - 15 Dec, your gift should be dispatched before Royal Mail’s recommended last posting date for Christmas. So there’s a good chance it should arrive in time for Christmas Day.

If you’ve claimed a free gift between 16 - 24 Dec, it is likely to arrive after Christmas Day or in the New Year.

Click here for our contact details and Christmas opening hours

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

My address details have changed since I registered for the Advent calendar. Can I change them?

Once you’ve registered, it’s not possible for you to change your personal details on the Advent calendar. If you need to change your address, please email helpdesk@familytickets.com and someone from our friendly support team will help you.

If you’ve already claimed a gift, it may not be possible for us to change the address that it will be delivered to, but please get in touch and we’ll do everything we can to help!

Click here for our contact details and Christmas opening hours

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

How long can I use the Advent calendar for?

Every day from 1 Dec - 24 Dec there’s a new door to open on your Advent calendar, and gifts will be awarded between the hours of 6am and 6pm. We expect that the Advent calendar content will remain online until 05 Jan 2024 for you to continue enjoying the videos, activities and animations with your little one.

Click here for our contact details and Christmas opening hours

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

I live outside the UK - can I use the Advent calendar and win a gift?

Unfortunately the Advent calendar is only open to UK residents; you must have a UK address and UK mobile number to sign up. We’re also only able to ship free gifts to UK addresses.

Click here for our contact details and Christmas opening hours

Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.

How do I contact you?

You can contact our friendly support team at Family Tickets on 0330 058 1585 or helpdesk@familytickets.com. Our standard opening hours are 10am - 4pm Mon-Sun.